About the Role

Provide technical support to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with poultry producers and their network of influencers.

Work Environment 

Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate. 

Role Accountabilities and Responsibilities                                                          

• Deliver support aligned to defined sales targets for accelerated growth in the region.

• Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.

• Provide on farm customer support as coordinated by the Sales organization.

• Provide support to turkey industry with special emphasis on preventative health management, disease diagnosis and interventions to achieve highest food safety standards.

• Field, log and respond appropriately to technical customer inquiries.

• Provide technical troubleshooting and customer problem solving.

• Develop and conduct internal & external customer technical training.

• Develop and conduct product / offering on farm demonstration trials.

• Interface with other Technical Services managers to facilitate collaborative idea exchange.

• Must be able to travel up about 60%.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.

• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.

• Experienced in preventative health management, disease diagnosis and use of prebiotics and probiotics.

• Strong PC skills to include MS Office and CRM (Salesforce preferred).

Education and Experience                                                          

• DVM with strong training/experience in poultry health and management.

• 5+ years industry or university experience in technical support with primary expertise in turkey and broiler production systems.

• Expertise in Gut Health Management is desirable.

• Previous product development experience helpful.

• Proven track record of working in a team-based environment.
   

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